Refunds and cancellation

Try before you pay

Every account starts on the free plan. It reads your website, gives you the widget code and lets you talk to the bot — so you can judge the answers with your own eyes before any money changes hands. We would rather you tested it properly than asked for a refund later.

Cancelling

You can cancel at any time from your dashboard. Cancelling stops the next payment; it does not cut the service off immediately. Your plan keeps working until the end of the period you have already paid for, and after that the account falls back to the free allowance. Your websites, settings and conversation history stay where they are — nothing is deleted because you cancelled.

Refunds

Subscriptions are billed monthly in advance. As a rule we do not refund a month that has already started, because the reading, indexing and answering cost is incurred as you use it. There are two exceptions, and we apply them without argument:

• The service did not work. If the bot was broken or unavailable for a meaningful part of the month and we could not fix it, tell us within 14 days of the charge and we refund that month in full.
• You were charged by mistake. A duplicate charge, a charge after cancellation, or a plan you did not choose is refunded in full as soon as we confirm it.

Outside those cases we can still refund at our discretion — ask, and explain what happened. Where consumer law in your country gives you a stronger right (for example a statutory withdrawal period), that right applies and this page does not reduce it.

How to ask

Write to support@replonic.com from the email address on the account, and include the website and roughly when the charge happened. We reply within two business days.

How the money comes back

Payments are processed by Polar as merchant of record, so a refund is issued through them and returns to the card or account you paid with. Once approved it usually appears within 5–10 business days, depending on your bank. We cannot refund to a different card than the one used.

Price changes

If we change the price of a plan you are on, we tell you by email before it takes effect and you can cancel before the new price is charged. We never apply a price rise retroactively.

Chargebacks

If something looks wrong on your statement, please contact us first — it is faster than a bank dispute and we can usually fix it the same day. Accounts with an unresolved chargeback may be suspended until it is settled.