Help

Getting started

Add your website address, choose a plan, and wait while we read the site. A small store is usually done in a couple of minutes; a large catalogue takes longer. When it finishes you get a private test link and the widget code. Test it first — ask something you already know the answer to.

Putting the widget on your site

Copy the one-line snippet from your website's page and paste it just before the closing </body> tag. Nothing else to install.

• Shopify — Online Store → Themes → Edit code → theme.liquid.
• WordPress — your theme's footer template, or any “insert header and footer scripts” plugin.
• Wix / Squarespace — Settings → Custom code → add to the footer of every page.
• Plain HTML — paste it into the footer include your pages share.

The widget only runs on the domain you registered. If you move the site to a new domain, add it again — the old key will refuse to answer there, which is what stops someone else from using your bot on their site.

The bot gave a wrong answer

Almost always this is a content problem, not a model problem — the bot is instructed to answer only from your pages and to say it doesn't know rather than invent something. Work through these in order:

• Is the page in the index? Open the website page in your dashboard and check the page count. If the page is new, press Re-read now.
• Is the fact actually written on a public page? If a price only appears after clicking a variant, or a policy lives in a PDF, the bot never saw it.
• Still wrong? Write the answer yourself. Your own answers always win over anything the bot would have said.

Answering on WhatsApp

Open your website's page, choose WhatsApp, and press Connect. We show a QR code — scan it from your phone under WhatsApp → Settings → Linked devices. That's the whole setup: no business verification, no message templates. Use a number you're happy to dedicate to the assistant.

Worth knowing: this is a QR-linked connection rather than the official WhatsApp Business API. It's quick, but WhatsApp can restrict numbers that send unusual volumes, so don't use it for bulk messaging.

Getting told when someone needs you

On the WhatsApp page, add your own phone number under notifications — a different number from the one the assistant answers on. When a visitor asks for a person, we message you with what they said.

Reply to that message (swipe to reply) and your answer goes straight to the visitor, whether they're on your website or on WhatsApp. Send /bot to hand the conversation back to the assistant. If several people are waiting, reply to the specific notification so we know which chat you mean. You'll also get an email, if email is set up.

Adding a price list or catalogue

Some of what customers ask about isn't written on the website — it's in a PDF. On your website's page, under Documents, upload a PDF, Word (.docx) or text file and the assistant starts answering from it right away. Uploading a file with the same name replaces the old one.

Scans and photos won't work: the file needs real text, not a picture of it. Your documents are never touched by the automatic re-reading of your site.

Numbers the assistant should ignore

On the WhatsApp page you can list numbers — your own, family, a colleague testing things — that the assistant won't reply to. Their messages still appear in Live chats so you can see them; the bot just stays quiet. The country code is optional.

Cancelling

Manage billing on your dashboard opens the billing portal, where you can cancel, change your card or download invoices. Cancelling stops the renewal — you keep the plan until the end of the period you have already paid for, then the account moves back to the free plan. Nothing is deleted.

Changing the language

Open your website's page and pick a reply language. The bot answers every visitor in that language, whatever language they typed in.

Messages, websites and limits

Your plan sets two things: how many websites the account can hold, and how many messages a month they share. The allowance is one pool — a message on any of your sites comes out of the same budget. You can watch it on the dashboard. When it runs out the bot pauses and tells you; we never bill you for going over without asking. See pricing.

How often the site is re-read

Automatically, at the interval your plan includes — twice a month on Free, daily on Start, every 12 hours on Pro. Changed a price and need it now? Press Re-read now on the website's page. There is a short cooldown between manual reads, because each one costs real money to process.

Turning it off

You can hide the widget from your website's page without touching your site's code, or remove the snippet entirely. Deleting a website removes its content and its search index straight away.

Still stuck?

Write to us — include the website and the question that went wrong, and we will look at the actual answer.